Oracle's Siebel Customer Relationship Management (CRM) with solutions tailored to more than 20 industries, delivers:
Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for:
| Leverage |
Benefits |
Accomplishments |
| Application Deployment Manager |
Substantial improvements in the cost and accuracy of deployments |
|
Lower the cost of managing deployments and reduces errors |
|
| Application Response Measurement |
Framework to monitor performance metrics |
|
Collect and analyze performance data |
|
| Business Rules |
Ability to adapt quickly to changes in business |
|
Reduces maintenance and configuration costs |
|
Simulation features test business rules before deployment |
|
| Siebel Handheld, Siebel Wireless, Siebel Remote and Mobile Web Client |
Extension of complete CRM functionality to field workers |
|
Provides competitive advantage in both cost and levels of customer service |
|
Provides immediate access to critical information anytime, anywhere |
|
| Siebel Server Sync |
Seamless integration between Microsoft Exchange Server and Siebel Database not requiring user intervention |
|
Enables employees to work seamlessly between desktop productivity applications and CRM applications |
|
More informed decision- making with a complete view of all customer communications |
|
| Task Based UI |
Leads user to perform process-centric work |
|
Reduces navigational complexity, automatically executing design logic |
|
| Test Automation |
Test automation interfaces that optimize the testing platform |
|
Dramatically
reduces the cost of both functional and load or performance testing |
|
